ForgeSign

Terms of Service

Effective 2026-11-02

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and JVANET PTY LTD (ABN 26 696 484 107) ("we", "us", "our"), the operator of ForgeSign (the "Service"). By creating an account or using the Service, you agree to these Terms.

These Terms sit alongside JVANET's global policies, which apply to all JVANET products. ForgeSign's product-specific schedule is published at https://www.jvanet.com/legal/products#forgesign.

2. The Service

ForgeSign is an electronic-signature platform that uses artificial intelligence to assist both senders and signers of documents. The Service includes:

  • Document upload and storage
  • AI-assisted field detection and document summarisation
  • Electronic signature collection under the U.S. ESIGN Act and Uniform Electronic Transactions Act (UETA)
  • Tamper-evident audit trail with hash-chained event logging
  • AI assistant for signer questions

The Service is offered as a hosted SaaS. We may add, remove, or change features at our discretion.

3. Eligibility

You must be at least 18 years old and capable of entering into binding contracts under the law of your jurisdiction. By using the Service you represent that you meet these requirements.

4. Account & security

You are responsible for safeguarding your credentials and for any activity under your account. You must notify us immediately at hello@jvanet.com of any unauthorised access. We are not liable for losses caused by unauthorised access if you failed to maintain reasonable security on your end.

5. Acceptable use

You agree to follow our Acceptable Use Policy. Specifically you may NOT:

  • Use the Service for fraudulent, deceptive, or illegal purposes
  • Send documents to recipients without their consent
  • Upload documents containing illegal content, malware, or material you do not have rights to
  • Attempt to circumvent the Service's security, rate limits, or AI cost controls
  • Reverse-engineer, scrape, or build a competing product from the Service
  • Use the AI assistant to provide what would constitute the unauthorised practice of law in your jurisdiction

6. AI assistance is not legal advice

The Service includes AI features that explain documents in plain language. These features do not provide legal advice. The AI cannot tell you whether to sign a document, whether a contract is fair, or whether a clause is enforceable. For legal questions, consult a qualified lawyer in your jurisdiction. We disclaim all liability for decisions you make based on AI-generated output.

7. Electronic signatures

Signatures collected through the Service are governed by the U.S. ESIGN Act and UETA. They are legally binding in jurisdictions that recognise these laws. The Service does NOT currently support eIDAS Qualified Electronic Signatures (QES); for documents requiring QES, use a service that does. See our ESIGN Disclosure for details.

8. Your content

You retain ownership of every document you upload. You grant us a limited, non-exclusive licence to store, process, and transmit your documents solely to provide the Service. We do not use your documents to train AI models. We do not sell your documents.

9. Subscriptions, billing, and cancellation

Paid plans renew monthly until cancelled. You may cancel from your account at any time; cancellation takes effect at the end of the current billing period. We do not refund partial periods unless required by law.

10. Service availability

We aim to provide reliable Service but do not guarantee uninterrupted availability. We perform maintenance, may experience outages, and may change the Service. We are not liable for downtime except where required by law.

11. Indemnity

You agree to indemnify and hold harmless JVANET PTY LTD, its officers, employees, and contractors from any claim, loss, or expense (including reasonable legal fees) arising out of: (a) your breach of these Terms, (b) your use or misuse of the Service, (c) any document you upload or send, (d) your violation of any third-party rights, or (e) your violation of any law.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF AI OUTPUT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

14. Termination

You may close your account at any time. We may suspend or terminate your account for violation of these Terms, non-payment, or extended inactivity. On termination, we will retain your data per our Privacy Policy retention schedule.

15. Changes to these Terms

We may update these Terms. Material changes will be notified by email and by an in-app banner. Continued use after the effective date constitutes acceptance.

16. Governing law & disputes

These Terms are governed by the laws of Queensland, Australia, without regard to conflict-of-laws principles. You and we submit to the non-exclusive jurisdiction of the courts of Queensland and the courts that may hear appeals from them, unless the parties agree to arbitration. If you are a consumer living elsewhere, you may also have the right to bring proceedings in your local courts under mandatory local law.

17. Contact

JVANET PTY LTD (ABN 26 696 484 107)
Brisbane, Queensland, Australia
hello@jvanet.com